Shipping Policy
Last Updated: July 10, 2026
At Audio Trust, we are committed to delivering your orders safely, securely, and on time. This Shipping Policy explains how we process, ship, and deliver products purchased through https://audiotrust.in/.
01
Order Processing
- Orders are processed after successful payment confirmation.
- Most orders are processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Once your order is confirmed, you will receive an email with your order details and confirmation.
If there is any issue with your order, payment, or product availability, our team will contact you via email or phone as soon as possible.
02
Shipping & Delivery
Audio Trust partners with trusted courier and logistics providers to ensure safe and timely delivery across India.
After your order is dispatched, you will receive a shipping confirmation email or message containing your tracking details, allowing you to monitor your shipment until delivery.
Estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery times are estimated and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
03
Shipping Charges
- Free Shipping is available on eligible orders across India unless otherwise specified.
- If any shipping charges apply, they will be clearly displayed during checkout before payment.
04
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable).
You can use the tracking details provided by the courier partner to monitor the status of your shipment.
05
Delivery Attempts
Our courier partners will make reasonable attempts to deliver your order. Please ensure that:
- The shipping address provided is complete and accurate.
- Someone is available to receive the package at the delivery address.
- Your contact number is active and reachable.
If delivery cannot be completed due to an incorrect address, unavailable recipient, or incorrect contact information, additional shipping or re-delivery charges may apply.
06
Delayed Deliveries
While we strive to deliver all orders within the estimated timelines, delays may occasionally occur due to factors beyond our control, including:
- Natural disasters
- Extreme weather conditions
- Public holidays
- Transportation disruptions
- Government restrictions
- Courier network delays
Audio Trust shall not be held responsible for delays caused by such circumstances. However, we will work with our logistics partners to ensure your order reaches you as quickly as possible.
07
Damaged or Missing Shipments
If your package arrives damaged, tampered with, or if any item is missing, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, kindly provide:
- Your Order Number
- Photographs of the package and product
- An unboxing video (if available)
Our support team will investigate the issue and assist you with a suitable resolution.
08
Order Cancellation
Orders may be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact us as soon as possible at info@audiotrust.in.
Cancellation requests will be processed only if the order has not yet entered the shipping stage.
09
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details while placing an order.
Audio Trust is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us:
Audio Trust
Website: https://audiotrust.in/
Email: info@audiotrust.in
Our customer support team will be happy to assist you.