Refund & Cancellation Policy
Last Updated: July 10, 2026
At Audio Trust, customer satisfaction is our priority. We strive to provide genuine products and a smooth shopping experience. This Refund & Cancellation Policy explains the conditions under which refunds, replacements, and order cancellations are processed.
01
Refund Eligibility
If you receive a product that is damaged during transit, defective or not functioning properly, or incorrect or different from the item ordered, please notify us within 48 hours of delivery by emailing info@audiotrust.in.
To help us process your request quickly, please provide:
- Your Order Number
- Photographs of the product and packaging
- An unboxing video (recommended)
- A brief description of the issue
Requests submitted after 48 hours of delivery may not be eligible for a refund or replacement.
02
Replacement Policy
Eligible products may qualify for a replacement if they are found to be Dead on Arrival (DOA), manufacturing defective, incorrectly shipped, or damaged during transit.
All replacement requests are subject to inspection and approval by Audio Trust or the product manufacturer. The product must be returned with:
- Original packaging
- Accessories
- User manuals
- Warranty cards (if applicable)
- Original invoice
03
Refund Process
Once the returned product has been received and inspected, we will notify you of the status of your refund.
If approved, refunds will be processed to the original payment method and are typically completed within 7–10 business days, depending on your bank or payment provider.
Please note that processing times may vary based on the payment gateway or financial institution.
04
Partial Refunds
If an order contains multiple products and only one or more items are found to be defective or damaged, refunds or replacements will be applicable only to the affected product(s).
The remaining products in the order will not be eligible for a refund unless they are also found to have a valid issue.
05
Order Cancellation
Customers may cancel their order before it has been dispatched. Once an order has been shipped, cancellation requests cannot be accepted.
To request a cancellation, please contact us immediately at info@audiotrust.in.
If the cancellation request is approved before dispatching, a full refund will be initiated to the original payment method.
06
Orders Cancelled by Audio Trust
Audio Trust reserves the right to cancel or modify any order for reasons including, but not limited to:
- Product unavailable or out of stock
- Pricing or technical errors
- Payment verification failure
- Suspected fraudulent transactions
- Regulatory or legal restrictions
If an order is cancelled by Audio Trust after payment has been received, the full amount paid will be refunded. If an order is modified, any applicable difference in the order value will also be refunded.
07
Non-Refundable Situations
Refunds or replacements will not be provided in the following cases:
- Incorrect shipping address provided by the customer
- Incomplete contact information
- Recipient unavailable at the time of delivery
- Damage caused by improper handling, installation, or misuse
- Normal wear and tear
- Products returned without original packaging or missing accessories
- Requests made after the applicable reporting period
- Products damaged after successful delivery
08
Return Shipping
Where a return is approved due to a manufacturing defect, damaged delivery, or an error on our part, Audio Trust will provide instructions regarding the return process.
For returns not caused by our error, return shipping charges may be the responsibility of the customer.
Contact Us
If you have any questions regarding refunds, replacements, cancellations, or returns, please contact us:
Audio Trust
Website: https://audiotrust.in/
Email: info@audiotrust.in
Our customer support team will be happy to assist you and resolve your concerns as quickly as possible.