Return & Replacement Policy

Last Updated: July 10, 2026

At Audio Trust, we are committed to delivering genuine, high-quality products. Please read our Refund, Return & Replacement Policy carefully before making a purchase.

Damaged Product Replacement

If you receive a product that is damaged during transit or damaged when opening the package, you may be eligible for a replacement.

To request a replacement:

Notify us within 48 hours of receiving the product.
Share your Order Number.
Provide a clear unboxing video showing the package being opened for the first time. This video is mandatory for verifying transit damage.
Share photographs of the damaged product and its packaging. ● Email all the above details to info@audiotrust.in.

Please note: Replacement requests submitted without a valid unboxing video may not be eligible for approval.

No Return Policy

All products purchased from Audio Trust are non-returnable. Once a product has been delivered successfully, we do not accept returns or offer refunds for reasons such as change of mind, incorrect purchase, or personal preference.

Replacement Approval

Once we receive your request, our team will review the evidence provided.

If the damage is verified and approved, we will arrange a replacement for the same product at no additional cost.

Audio Trust reserves the right to reject replacement requests if:

The unboxing video is not provided.
The damage appears to have occurred after delivery.
The request is made after 48 hours from the delivery date.

Refund Policy

As all products are sold under a No Return Policy, refunds are generally not applicable.

Refunds will only be considered if:

Audio Trust is unable to replace an approved damaged product due to stock unavailability.
An order is cancelled by Audio Trust before dispatch.

Approved refunds will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

To request a cancellation, please contact us immediately at info@audiotrust.in.

Orders Cancelled by Audio Trust

Audio Trust reserves the right to cancel any order due to:

Product unavailability
Pricing or technical errors
Payment verification issues
Suspected fraudulent transactions
Legal or regulatory requirements

If payment has already been received, a full refund will be issued to the original payment method.

Non-Eligible Cases

Replacement or refund requests will not be accepted in the following situations:

No unboxing video is provided.
The request is made more than 48 hours after delivery.
Damage occurred after successful delivery due to mishandling, improper installation, or misuse.
Normal wear and tear.
Incorrect shipping address or contact details provided by the customer.
Recipient unavailable during delivery.
Requests based on change of mind or incorrect product selection.

Contact Us

For any questions regarding replacements, cancellations, or refunds, please contact us:

Audio Trust

Website: https://audiotrust.in/

Email: info@audiotrust.in/